Improved Customer Engagement with Chatbots for WooCommerce
WordPress is one of the most popular Content Management Systems (CMS) globally, especially among bloggers. However, WordPress has come a long way from just a blogging platform to becoming a website-building legend.
WordPress powers slightly more than 40% of all websites worldwide, according to W3Techs, a digital technology research group. WordPress is a free and open-source content management system (CMS) that allows users to create, publish, and manage their own websites.
The website's front-end is built with HTML, CSS, and JS, while the server-side script and database are built with PHP and MySQL. However, the technological level is abstract enough to allow non-coders to create a WordPress-based website. Furthermore, WordPress is an open-source project with a GPLv2 licence. This means that anyone can customise the WordPress code to meet their needs.
With the introduction of the WooCommerce plugin, the CMS's popularity increased among small and medium-sized businesses looking to offer their products or services on a simple and adaptable eCommerce platform. WooCommerce chatbots were the icing on the cake. Next-generation chatbots can assist your consumers 24 hours a day, seven days a week, with minimal setup and configuration.
What Are WooCommerce Chatbots' Best Features?
Implementing a Chatbot for WooCommerce on a WordPress website is a breeze. ObiiBot provides the perfect script. With a simple drag-and-drop interface for building the script and replies, these conversational chatbots are dynamic, require no coding, and are ready to engage your clients on your website. Of course, there are other qualities of such chatbots worth noting, but the following are the most important:
Makes your clients feel unique by responding to their questions 24 hours a day, seven days a week.
Reduces the amount of time and effort required by humans to answer basic and repeated queries and problems.
Sends qualified and confirmed lead data to your CRM connected with your website or mobile app.
Authentication of data using OTP is automatic, and different languages are supported.
Showcases products and makes product recommendations based on user data. Low-cost maintenance
Obibot, a cutting-edge WooCommerce chatbot, can be utilised in just four steps: register, script the bot, check the bot, and install. Voila!
What Are the Benefits of Using Chatbots to Improve Customer Engagement?
Chatbots for WordPress CMS have already proven their worth in various industries by automating repetitive, time-consuming tasks and procedures that can cause human agents to become distracted. However, in answering client questions, solving simple problems, and keeping them engaged for lengthy periods, these bots are far more precise and efficient.
Customers want immediate responses 24 hours a day, seven days a week, and are abandoning traditional methods of providing personal information, such as filling out forms. Chatbots can keep them interested and retain them through the pre-sale to the post-sale stages. Here are some methods to give this truth more weight:
Every time, complete satisfaction is guaranteed.
Human agents can't always be in a happy mood or peak physical condition. As a result, customer conversations may be harmed due to a human customer service representative's current requirements. Chatbots, on the other hand, defy this theory. They are programmed to give it their utmost at all times. Nothing compares to skill, mood, expertise, or talk time for chatbots. They adhere to a set of algorithms and strive to keep their consumers pleased.
Ability to multitask
Chatbots, unlike human agents, may respond to a customer's product specification question in real-time and remind another consumer about a forgotten item in his cart. The most pleasing thing is that the service quality does not suffer when hundreds of clients are served simultaneously.
Crispy and quick
Chatbots deliver quick responses and troubleshoot fundamental difficulties in minutes if they are configured to do so. In addition, bots are error-free and precisely know what to reply to a customer when he asks specific queries. This saves time for customers, which can then be used to upsell or cross-sell products.
Chatbots are a terrific way to save money and get consistent results. Even if you're a small or medium-sized business, you can beat the big fish with exceptional client engagement and retention.