Rhetorics aside, ObiiBot is the most inexpensive chatbot building platform in the market that lets you build a chatbot for your business in a matter of a few minutes and a few clicks.
ObiiBot aims to assist small businesses in adapting chatbots into their business process. Chatbots for small business is a campaign to aid small businesses to transform their business process by acclimating to chatbots.
Additionally, ObiiBot lets third-party tools such as google spreadsheet and google calendar integration assist businesses in seamlessly integrating chatbot responses into their CRMS and more.
Chatbots are software programs that 'chats' with human beings like human beings. A Chatbot engages users, understands their intent, answers their queries, captures their data and builds relationships on behalf of a company.
Chatbots are a rage; everyone wants to have one. While large enterprises have adopted chatbots at various process points, MSMEs are yet to catch up.
Micro, Small and Medium Scale businesses have a pre and ill-conceived notion that setting up a chatbot is high-tech stuff and requires proficient coding and engineering skills. But the truth is that tons of companies have set up bot-building platforms to assist MSMEs in transforming their business and value proposition using chatbots.
One of the essential attributes of effective customer engagement is a quick and prompt response to queries. A small business can adopt a chatbot to cater to customer queries and advanced assistance before escalating the matter to a human professional.
Setting up a customer engagement front desk with human resources means more workforce requirements, time, and money. As an alternative, small businesses can invest in building chatbots to handle queries and troubleshooting. Chatbots can manage common customer issues, troubleshooting and more. And for questions the chatbot cannot handle - it can escalate to the front desk.
Quick responses and lower resolution time can help small businesses engage their customers and retain them. However, setting up a front desk to assist with customer queries and provide quick responses round the clock might cost small businesses very dearly. Also, from a human resource point of view, it will be demotivating to be answering FAQs every time.
Chatbots can be programmed to up-sell and cross-sell products or services based on the customer intent. Chatbots can intuitively derive that a customer who has purchased an item or a service might want a related entity or a service and make a pitch.
Chatbots can be programmed to deliver personalised service to customers. Chatbots can be made to recognise the customer's location, language preference, service preferences and more. Such personalised service can make customers feel privileged.