ObiiBot offers concierge as a service for building, deploying and managing Chatbots for businesses. Over the last three years, ObiiBot has provided bespoke chatbot solutions for large corporations, enterprises and MSMEs for specific use cases.
Bespoke chatbot solutions will introduce Artificial Intelligence (AI) or Intuitive Intelligence (II) into a business to solve a specific bottleneck. By adopting such solutions, the business achieves a massive transformation. These transformations produce paradigm-altering changes in an organisation's principles, practices and processes. In many ways, these Business transformations are fierce and drastic changes an organisation must make to break the gradual growth cycle and accelerate. Therefore, it is an essential trait of successful firms to be generation-relevant and abreast with tech trends.
There are several advantages of adapting to a Chatbot in the business processes. Chatbots are intuitive and intelligent enough to handle business queries. At the outset, these are some of the advantages of adopting chatbots for a business.
Optimise Human Resource Utilisation
company can gain tremendously by introducing conversational bots to handle specific but repetitive queries. The business delivers a seamless experience for the stakeholders and cuts down on job roles that will drain human resources by sheer monotony.
Improve Process Efficient
By setting by conversational entities, a business can improve process efficiency. Chatbots can take over and provide optimal performance from process queries to repository management.
Save Time and Cost
Setting up a chatbot to handle specific resource or process queries will reduce time and cost, and increases productivity and efficiency.
Chatbots can manage common queries and issues, troubleshooting and more. And for questions the chatbot cannot handle - it can escalate to the help desk.
Improve Human Resource Efficiency
Quick responses and lower resolution time can help businesses derive better efficiency from their human resources. Also, from a human resource at a help desk point of view, it will be demotivating to be answering FAQs every time.