Intelligent chatbot technology is spreading like a wildfire and contributing tremendously to the digital transformation of small and medium scale businesses. The easy to build chatbot platforms like OBIIBOT have brought a revolution in sectors like education, finance, healthcare, ecommerce and more. According to the insights and stats of a piece of research conducted on people from all over the world reveals that around 70% of people use chatbots. The revolutionary technology has not only made lives easy with communication automation but has unlocked a plethora of opportunities too.
The Contribution to Digital Transformation
The foundation of the chatbots is intuitiveness which is all about the machines and their persistent efficiency to learn and solve problems. Chatbots help businesses in improving their customer experience. Augmentation not only helps in scaling efficiency but also ensures customer retention by taking care of small but important tasks like data authentication, leads and sales generation, replying to customer queries, represent the business 24x7, multilingual communication, showcase products in engaging formats, data delivery to CRM and so much more. A chatbot is like a cherry on the cake for your professional website. You can customize your automated messages and chatbot’s appearance without requiring to learn to code – how cool is that?
The Journey towards Conversions
Every industry and even every organization may have a different goal or requirement. Hence, while building chatbots the theory one size fits all doesn’t apply. But, one thing is sure that professional chatbots can not only bring more traffic to your website but can also improve the chances of conversions. Chatbots play a vital role in promoting the product and services to potential customers. They improve customer relationships by understanding the user emotions, contexts and user preferences. New users on a website are curious to know about a specific product or service and chatbots become their virtual guide throughout the process. Well, when a virtual assistant is always there to interact with your prospects, there are negligible chances of losing them.
Appointing real people or employees to interact with your prospects, answer their queries and solve their problems is quite a daunting and time-consuming task. Chatbots make such tasks easier. Chatbots recall user preferences as they keep learning with each conversation and provide a personalized user experience. If you are worried about your leads and sales then a low cost chatbot can help you automate and speed up your digital marketing process.